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Privacy Policy

CraftFlat is committed to the confidentiality and privacy of our customer’s personal information obtained during the process of our business.

We strictly observe privacy laws and regulations according to applicable laws of Japan. Our privacy policy generally includes the following terms and conditions :

  •   Definition of Personal Information: 

　　Personal information generally means customer names, dates of birth, telephone numbers, e-mail addresses, and other kinds of information 　　that can isolate and identify an individual from others. We exercise due care and protect this kind of information in the course of business.

  •  Purpose of Acquisition and Use of Personal Information

　　We use personal information to offer a better quality of business and service, the information is used only for introducing business and service 　　within a necessary range, therefore it will not be used for other purposes.

  •  Management and Protection of Personal Information

　　For the prevention and avoidance of loss, falsification, and leak of personal information, we will handle the information properly with an 　　appropriate management system.

  •  Disclosure of Personal Information

　　Personal Information will be managed and protected properly, so it will not be disclosed to third parties without customers' consent.

　　However, in any of the following circumstances, we may disclose the information :

　　When the disclosure of the information is required by laws

　　When the disclosure of the information is required in order to protect customers' life, health, livelihood, or property

　　When any governmental or local governmental agencies and divisions require the pursuit of their official business, and to obtain customers' 　　consent inhibits their intended actions

  •  Share of Personal Information

　　We may share personal information with our outsourcing contractors. In this case, the information will be shared within a necessary range in 　　order to fulfill a contract. The contractors are bound to manage the information properly.

  •  Procedures to Meet Requests for Disclosure and Others

        We take necessary measures to identify the person requesting own personal information.

        Also, we take necessary measures to verify legal representative authority for agents. In this case, we disclose the information

        listed in the 1st term

        Definition of Personal Information only.

        However, the information is not disclosed in the following cases :

        When life is at risk for customers or any others; harmful acts to customers or any others; and/or any property damages are contemplated

        When there is a risk of significantly hindering the proper performance of our business

        When a violation of laws is confirmed

  •  Correction, Addition, and Deletion of Personal Information

        We endeavor to manage personal information accurately and up to date. After customer identity verification and necessary investigation,

        the correction, addition, and deletion of the information are carried out within a reasonable time and range.

        Suspension of Use of Personal Information and Provision to Third Parties

        With customer identity verification, the suspension of the use of the information and the provision to the third parties are carried out promptly.

  •  Review of Handling of Personal Information

        We appropriately review and improve the handling of the information and disclose the contents promptly.

  •  Precaution

        On the access to this website, we are not responsible or held liable for any breach of security when personal information is sent with an

        external system. Please be careful when you handle the information.

  • Emails:

        Please note that we may email you for the following purposes: As part of the Service.

        For example, we send (or may send) emails to you in some of the following example circumstances. 
        1. after signing up, notifying you of your account details;
        2. as reminder emails about the services we offer;
        3. as newsletters;
        4. as promotional emails. 
       However, in terms of any marketing or promotional emails we may send, we will always give you the chance to opt-out

       (or unsubscribe) from them in the future.

  • Complaints and Consultation

        For the complaints and consultation for this privacy policy, please send an e-mail to the address below.

        Mail Address: info@craftflat.com

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2024 December 28

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